Most AI products are a model with a UI. A prompt, a response, a feature shipped. The model doesn't learn from what happened. The system doesn't improve from what it saw. Every session starts from scratch.
Peach Pilot is built differently. Every interaction — every call transcribed, every carrier placement made, every policy lapsed or saved — feeds back into a central intelligence layer that gets measurably better over time.
That's not a feature. It's an architecture decision.
A persistent, multi-tenant memory layer combining graph and vector storage. Every agent, carrier, product, customer, and outcome lives here — connected, queryable, and continuously updated. The brain doesn't forget. It builds.
PII encryption (AES-256) at the field level. SSN and banking data never returned to agent or admin APIs. Role-based access control with five permission tiers. Append-only audit logging across every admin action. Built for the compliance requirements of financial services, not bolted on after the fact.
Autonomous agents that execute real tasks — routing leads, triggering outreach, flagging at-risk policies, classifying chargeback reasons — without waiting to be asked. Each agent operates within a defined action space with human-in-the-loop gates at the boundary of high-stakes decisions.
Real-time speech-to-text powered by a multi-model pipeline (Deepgram + Groq + LLM layer). Processes live audio, extracts health flags, surfaces follow-up questions, and scores calls against a configurable agency playbook — in under 500ms latency. This is the engine behind Peach Live.
Hermes — the platform's RL framework — promotes high-reward trajectories back into agent prompts. Every carrier recommendation, coaching cue, and re-engagement script improves based on real outcomes: approvals, closes, retained policies. The reward function is tied to downstream revenue, not vanity signals.
Not weekly. Not on a retraining cycle. Continuously — with every call transcribed, every placement made, every policy saved or lapsed.
Life insurance is where we started. The architecture doesn't know that.
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